Pingo AI Terms & Conditions — the complete guide to using the platform, available in Bengali.

01General Terms & Introduction

These Terms & Conditions ("Terms") constitute a legal agreement between Pingo AI ("we", "our", "the Platform") and its users ("you", "user"). By accessing our services through the Pingo AI website, mobile app, or any other channel, you confirm that you have read, understood, and agreed to these Terms in full.

Pingo AI is a licensed online betting and gaming platform operating under the Curaçao eGaming Authority. We provide services specifically for users in Bangladesh.

02Account Registration & Identity Verification

To open an account on Pingo AI, you must provide accurate and complete information. We reserve the right to terminate accounts registered with false or misleading details.

• Registration requires a valid phone number and email address.
• Each individual may register only one account.
• Attempting to open multiple accounts from the same device or IP address will result in all associated accounts being suspended.
• It is your responsibility to ensure that the name, address, and contact details provided at registration remain accurate.

KYC Verification: Identity verification (Know Your Customer) must be completed before withdrawing ৳10,000 or more. This requires submitting a scanned copy of your National ID (NID) or passport.

03Age & Eligibility Requirements

Pingo AI is strictly for adults aged 18 and above. Use of this platform by minors is strictly prohibited.

• Age is verified at the time of registration. Proof of age may be requested at any time if there is reasonable doubt.
• An adult guardian who allows a minor to operate an account may also face action.
• If online betting is prohibited under the laws of your jurisdiction, you may not use this platform.

04Betting Rules & Decisions

All bets placed on Pingo AI are final and verifiable. Pingo AI's decision on bet acceptance and cancellation is conclusive.

• Once confirmed, a bet cannot be changed or cancelled unless Pingo AI cancels it for stated reasons.
• If a technical error affects the outcome of a bet, that bet will be voided and the stake will be refunded.
• If a match is abandoned or postponed, bet settlement will follow Pingo AI's established rules.
• Live betting results may take time to verify — this is a normal part of the process.
• In the event of odds changes, the odds at the time of confirmation will apply.

05Payments, Deposits & Withdrawals

Transactions on Pingo AI can be made via Mobile Pay, Nagad, Rocket, and bank transfer.

• Minimum Deposit: ৳200 (two hundred BDT).
• Minimum Withdrawal: ৳500 (BDT five hundred).
• Deposits are generally credited instantly. In the event of a technical delay, the issue will be resolved within 24 hours.
• Withdrawal requests are typically processed within 15 minutes to 24 hours.
• We reserve the right to hold large withdrawals until KYC verification is complete.
• The payment method must match the name on your account — third-party payments are not accepted.

06Bonuses, Promotions & Offers

Pingo AI offers a variety of bonuses and promotions. Each offer has its own terms, which are detailed on the respective offer page.

• Withdrawing bonus funds requires meeting the specified wagering requirements (typically 5x to 30x).
• Attempting to withdraw bonus funds before meeting the wagering requirements will result in the bonus and any associated winnings being forfeited.
• The same bonus cannot be claimed more than once.
• Pingo AI reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is confirmed, all bonuses will be forfeited.

07Prohibited Activities

The following activities are strictly prohibited on Pingo AI. Any violation may result in account termination and forfeiture of funds:

• Operating multiple accounts or using another person's account.
• Participating in match-fixing or result manipulation.
• Strategically exploiting the bonus system ("bonus hunting").
• Attempting to hack or gain unauthorized access to the platform's software.
• Placing bets using automated bots or scripts.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing, threatening, or deceiving other users.

08Privacy & Data Protection

Your personal data security is our top priority. Pingo AI uses SSL encryption and modern data protection practices to keep your information safe.

• Your personal information will never be sold to third parties.
• Payment details are not stored beyond what is required for processing.
• Information may be shared with authorities when required by legal obligation.

For more details, visit our Privacy Policy Read.

09Responsible Gaming Policy

Pingo AI believes entertainment should never become a problem. We offer the following tools:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit.
• Betting Limits: Set a limit on how much you want to bet in a single session.
• Session Time Limit: Set a limit on how long you play in a single session.
• Self-Exclusion: Self-suspend your account for any period between 30 days and 5 years.
• Cool-Down: A mandatory 24–48 hour waiting period applies before any limit increase.

For more details, Responsible Gaming visit the page.

10Account Closure & Suspension

Pingo AI may permanently or temporarily close an account for any of the following reasons:

• Breach of terms or evidence of fraudulent activity.
• Incorrect or false registration information.
• Use of an account by a minor.
• A directive from a legal authority or a court order.

Users may request account closure at any time. Any valid balance will be withdrawn before the account is closed.

11Changes & Updates to Terms

Pingo AI reserves the right to update these terms and conditions at any time. For significant changes:

• Notifications will be sent to your registered email address.
• Notifications will be displayed on the app and website.
• The date of the latest update will be noted on this page.

Continued use of the platform after any changes to the terms will be considered acceptance of the updated terms.

12Legal Jurisdiction & Dispute Resolution

These terms and conditions are governed by the laws of Curaçao. Any disputes must first be directed to Pingo AI's customer support.

• An initial response will be provided within 7 business days of receiving your dispute.
• For complex matters, a final decision will be communicated within 30 days.
• If you are not satisfied with Pingo AI's decision, you may escalate your complaint to the relevant regulatory authority.